Manager - Sales Operations
Zenoti, India
Job Description
Hey, you want to look and feel your best, right? Well, we’ve got good news for you.
Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.
Enter Zenoti.
At Zenoti, we believe in the greatness in everyone it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.
Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit amp; Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years and loving every minute of it!
While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the Best Technology Supplier for Salon / Spa for 2019 award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement. Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.
What's the opportunity?
As Manager of sales operations, your work would have an enormous influence on business decisions. The role would involve supporting the global sales team with all operational requirements in a timely manner; ensuring processes are in place for operational efficiencies to support rapid scaling and that reporting provides insights into where attention needs to be given and pinpoints the reasons why they fell short of or hit their goals. As the right-hand to sales leadership, you would be counted on to find answers to the hard questions. You would also be managing a growing team of sales operations professionals and would be responsible for prioritizing tasks, providing strategic input and guidance to make sure deadlines and company objectives are met.
Requirements
What will I be doing?
- Responsible for the complex reporting and analysis involved in sales forecasting
- Oversee the sales funnel and ensure that its always accurate and up to date
- Develop key performance metrics to measure the activities that have the most significant impact on sales productivity
- Develop necessary reports to track those KPIs over time, and compile dashboards that sales leaders can use to keep tabs on their team
- Optimize the sales process by working with sales leaders
- Recognize trends in data and provide recommendations to sales leadership
- Be the owner of the sales tech stack and evaluate new sales technology vendors as the organization scales
- Manage the CRM (Salesforce) infrastructure by collaborating with the Salesforce Admin.
- Scale the team by hiring ops analysts and offer continuous guidance and mentorship for them to achieve their objectives
- Analyze Pricing and Bundle Structures across regions and verticals and make recommendations
- Identify any inefficiencies in Sales Team performance/execution and recommend solutions. Such decision making should be based on having deep data analysis capabilities built within the team.
What skills do I need?
- Bachelor’s degree with an MBA from a top tier school
- At least 8+ years' experience with 5 years of experience working in sales operations/associated function
- Have good business acumen on how sales organizations operate and scale
- Experience hiring and managing a team of analysts
- Deep expertise in sales automation and CRM systems (Salesforce)
- Excellent communication, presentation, and persuasion skills
- Comfortable presenting findings to the executive team
- Ability to work as part of a dynamic team while demonstrating flexibility, initiative, and a focus on delivering results
- Willingness to work extended hours during periods of high demand like quarter-close or year-end
- A strong sense of ownership and a pro-active attitude
- Attention to detail, proc