Sr. Content Specialist
Zenoti, India
Job Description
Hey, you want to look and feel your best, right? Well, we’ve got good news for you.
Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.
Enter Zenoti.
At Zenoti, we believe in the greatness in everyone it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.
Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit amp; Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years and loving every minute of it!
While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the Best Technology Supplier for Salon / Spa for 2019 award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.
Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.
We’re not the first player in our market, but we believe we can be the leader.
What’s the opportunity?
If you care about delivering top-notch help solutions, are looking for a pulsating environment, where you will take your craft of writing to new levels, we are looking for you!
We do some serious traditional writing (Help centre articles, course development), some innovative writing (screen overlay help using WalkMe), and some real analytics-driven smart writing (Bots, AI) and more.
We understand that you may not have experience in all these areas but if these ideas excite you and you are willing to adapt to these different styles of writing, do write to us!
Requirements
What will I be doing?
- Asking plenty of questions so you understand not only how something works, but also why it matters to the people using it
- Writing beyond the obvious and educating customers on Why and How. For this, you will write screen overlay help (WalkMe), train bots to answer common How To questions, and script help articles.
- Acting as the customers’ champion and figuring out the best way to get customers the information they need
- Contributing to the discussions and development of in-house writing style guides of all help artifacts
We’d love to hear from you if you are:
- Someone with 3-6-years of experience in the industry.
- A self-starter. You must be a highly motivated individual who believes in taking ownership of any work assigned to you.
- Someone who takes change in your stride. We work at an energetic pace with a constantly evolving scope. If change excites you, meet us!
- A person who takes pride in thinking differently. You must be comfortable doing things you have not previously done and should be willing to look and work beyond the defined standards.
- Someone who can juggle multiple tasks with quality and speed. We work at a pulsating pace.
- Someone who takes pride in teamwork. Our team takes on multiple challenges, thinks together and works together as a single unit and we are always on the lookout for the next opportunity where we can make a difference.
- Willing to put in the hard yards. Work at Zenoti is challenging but rewarding. You must thoroughly understand and work with the feature before you write anything. If you are looking to just build on a technical specification, this is not the place for you.
If the above points describe you, why aren’t you already on our team?!
Benefits
- You'll receive a competitive salary and every employee receives equity in the company.