Escalation Engineer

Escalation Engineer
UiPath, India

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)

Job Description

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold.And that’s not just words on the walls.
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?


This is what you will do at UiPath:
  • Manage and resolve escalated issues logged by internal stakeholders
  • Troubleshoots product and configuration related problems, tracing and identifying possible faults
  • Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Liaison with other internal teams for triage and resolution of critical issues. Proactive responsibilities
  • Performs routine RCAs to identify patterns and approaches towards self service / automation / improvement of support processes and upskilling
  • Maps features into comprehensive documentation
  • Provides tooling insights and improvements for Product / Engineering
  • Creates/Shares knowledge and acts as Reviewer for Documentation
  • Maintain strong working knowledge of released products, takes ownership for product improvement, and participate in pre-release activities and BETA programs
  • Joins sprint meetings with Dev to deliver insight regarding high impact / critical customer facing issues
  • Participates in periodical backlog reduction initiatives: retests and re-validates customer specific / customer facing issues in LTS builds to reduce backlog
This is what you will bring to UiPath:
  • 5+ Years in Similar Role or at least 2 Years as a C# programmer.
  • Experience in Developing/Troubleshooting .NET Framework,Asp.net, C# and MVC Web Applications
  • Proficiency in one or more object-oriented languages (such as C#/C++/Java) backed by solid computer science fundamentals
  • Advanced Knowledge of Windows Architecture and Debugging
  • Advanced Knowledge of Debugging Tools -
  • Sysinternals (Perfmon, Procmon, WinDbg, DebugVie)
  • Traffic analyzers (Fiddler, Wireshark)
  • Advanced Knowledge of Infrastructure and AppDeployment (Azure Appservice and On premise IIS) and ability to isolate and troubleshoot networking, database and application configuration issues in these environments.Reactive responsibilities
Life atUiPathlike a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and learn a great deal.AtUiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ and let us know how we may assist you.
This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at UiPath or when UiPath contacts you for recruitment purposes. Please read this policycarefully to understand our views and practices on how we protect your personal data.

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UiPath

Information Technology and Services - New York, United States
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