IS Monitoring Engineer For Event Management
ABB, India
Job Description
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this role you will be responsible for the creation and refinement of event management processes and procedures for application, end user devices, or infrastructure within ABB production systems. You will be reporting to IS Process Owner Team Leads for IS Monitoring and Event Management.
Your responsibilities
Creating, refining, implementing and maintaining fit for purpose event management policies and processes, based on ITIL principles, for successful through a full lifecycle delivery chain.
Ensuring that policies tie into the wider team remit and also work to join as seamlessly as possible the development, operations and usage lifecycles and hence end to end monitoring of the entire product lifecycle chain and service.
Working with Operations and development teams to understand improvement, new feature and enhancement requirements for the monitoring and event management development teams to implement.
Ensuring that Monitoring principles, processes and tools are established and adhered to, encouraging teams to use them by demonstrating best practice as well as training and information dissemination to other stakeholders.
Providing a robust service for monitoring products deploying onto the platform, utilizing the service to validate all expected KPIs, events, alerts, action, documentation and trend analysis graphs are fit for purpose for the product and infrastructure.
Working with development and operations teams to ensure alert thresholds are fit for purpose and do not generate false positives or spam alerts/events.
Participating in defining and managing quality assurance processes and procedures.
Analyzing technical architecture of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide recommendations for systems and infrastructure and time estimates.
Using pre-defined global Key Performance Indicators (KPIs) and other metrics to measure the efficiency and effectiveness of assigned Event Management services.
Executing, for assigned tasks, all actions in IS processes according to agreed RACI specification.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Job Specification
Your background
Master’s Degree in information management, computer systems, business engineering or similar.
Above 5 years’ experience in event management engineering for the following: end user devices, applications, network, or infrastructure.
Proven experience and success in Linux/Unix Administration, SQL and MySQL, as well as a working understanding of code and script.
Excellent complex technical solving skills, the ability to think out of the box, and curious by nature.
An extremely good technical understanding of working within a connected and distributed environment model of multiple applications.
Evidence of improving proactive event management or other processes across a medium to large organizations.
The ability to work with 3rd party and internal service providers who manage the application, system software and production infrastructure.
Excellent documentation skills with experience of creating support documentation for users and the Operations Team.
Deep understanding of container orchestration services.
Deep understanding of Agile methodology and DevOps concepts.
Experience working with windows and Linux operation system environments.
Experience with infrastructure scripting solutions – PowerShell, Python or similar.