Implementation Specialist II
Keywords Studios, India

• Lead customers through Helpshift’s onboarding process end-to-end, from discovery through go-live.
• Onboard and manage Implementation partners Assist with proof of concepts for customers.
• Build light integrations Work side-by-side with customers to design, build, and deploy complex integrations.
• Establish partnerships and strategic relationships with contacts at our biggest brands.
• Analyze and audit existing Helpshift implementations for the purpose of making improvements.
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions.
• Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product.
• Continually optimize the overall onboarding process with improvements to documentation, trainings, and other customer-facing content.

Requirements

• You have 1-3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management.
• You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing. You are exceptionally organized and a project manager at heart.
• You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated.
• You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike.
• You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel. You are curious about complex systems and a natural problem solver.
• Bonus points for previous experience in a technical support role
• 2-3 Years Experience of Scripting/Software Development Experience, with strong proficiency in working with REST APIs
• Javascript is preferred
• AWS Lambda deployment experience is required

Benefits

Hybrid setup

Worker's insurance

Paid Time Offs

Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Job Rewards and Benefits