Senior Technical Support Specialist
FE fundinfo, India
Job Description
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Senior Technical Support Specialist to join our team in Chennai.
Our Product amp; Engineering department designs, builds, and deploys software products for a wide range of financial market clients with a primary focus on the fund data value chain. Our agile teams come together as global solution providers using the latest tools and innovative techniques.
The Enterprise IT team is an integral part of the Enterprise Systems team, tasked with the preparation, administration, and support of Enterprise Infrastructure for IT operations solutions and services. The team operates in accordance with industry and organizational best practices, adhering to standards, service requirements, and Key Performance Indicators (KPIs) throughout the service life cycle.
We are in search of an experienced Senior Technical Specialist with a profound and comprehensive technical knowledge base, particularly in diagnosing issues, pinpointing root causes, and resolving problems across a wide spectrum of enterprise infrastructure services. This expertise should extend beyond the Microsoft ecosystem, encompassing Networking services, and embracing innovative technology implementations.
Your key responsibilities as a Senior Technical Support Specialist will be to:
- Provide advanced technical support for enterprise infrastructure, Azure AD, Active Directory, O365, Intune, and servers.
- Resolve complex technical issues using analytical and troubleshooting skills.
- Assist in training the team members and share expertise and best practices.
- Create and deliver training materials and workshops on relevant technologies and troubleshooting techniques.
- Collaborate with internal teams, cross-functional teams, and external vendors to facilitate problem resolution and strengthen relationships.
- Communicate technical information effectively to various stakeholders.
- Embrace change swiftly and operate with agility, outpacing other teams to serve as an exemplary model for customer-centric service delivery.
- Stay ahead of evolving and innovative services.
- Employ technologies such as automation to facilitate Infrastructure as Code, ensuring minimal human intervention.
To join us as a Senior Technical Support Specialist you will need the following experience and skills:
- You must have extensive experience in technical support for enterprise infrastructure, Azure AD, Active Directory, O365 and Intune
- You must have a strong understanding and experience of resolving complex technical issues using analytical and troubleshooting skills
- You must be proficient in PowerShell scripting and automation
- You must have exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical audiences
- You must be able to demonstrate creative and innovative thinking, with the ability to think outside of the box to diagnose and troubleshoot issues
- You will ideally have experience in creating and delivering training materials or workshops, or at least have the capability and knowledge to do so when required
- You will preferably hold relevant certificates such as Azure Fundamentals, Endpoint Administrator and MS Identity and Access Administrator
By joining the team as a Senior Technical Support Specialist, you will be offered the following:
- 24 days of Annual leave
- Paid Study leave
- Enhanced paternity amp; maternity
- Statutory benefits - top end 12% PF and Gratuity
- Flexible home and office working
- Support to set up home office
- Medical insurance cover with option to add family members
- Dedicated emotional wellness care for all employees
- Annual health check up
- Pre-paid benefit cards
In addition, you will have the opportunity to work for a company that values Trust, Connectivity and Innovation. In line with our core values, you can also expect the following:
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities