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Senior Manager, Documentation
Alation, Inc., India
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 28, 2024
Last Date
Mar 16, 2024
Location(s)
Job Description
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work they drive value for their enterprise, team, and role. In the words of one customer, Alation makes me look like a rockstar.
We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.
With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?
Join us!
Alation is looking for a Senior Manager of Documentation to join the Learning amp; Communities team in our Customer Success organization in India. In this role, you will be a critical part of the team that builds a world-class self-service experience for Alation customers, where they can easily find information, documentation, learn about our product and get technical answers to all of their product questions.What you'll be doing:- Lead a team of technical writers who develop and continuously improve our public facing technical documentation and own decisions around the assignment of resources
- Help to shape and deliver documentation and content strategies that drive continuous improvement and customer satisfaction
- Define metrics that you will use to report on and measure success
- Design, document, and implement processes for creating, updating, reusing, and archiving content looking for opportunities to improve efficiency and quality.
- Collaborate and contribute to the success of Alation external and internal knowledge management initiatives
- Establish requirements, evaluate options and select an approach and a platform to modernize our current technical documentation system(s)
- Plan and implement the migration from our current environment to the new one
You should have:- BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience.
- 5+ years experience in enterprise software documentation management and solid understanding of processes at a software company that practices agile methodologies
- 3+ years of team management experience
- Ability to determine the mission and vision for documentation, including:
- Information architecture and integration with other systems (Training, Knowledge base, Community, Developer Portal, Unified Portal)
- Functionality and user experience on the site
- Site analytics
- Experience with multiple content management systems (like MadCap Flare) and approaches to product documentation management
- High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment.
- Familiarity with the pull request process for processing doc requests
- Proven experience relating to different levels of the organization and working effectively with peers.
You’ll be a great fit if you are:- Customer-focused and passionate about creating a great user experience for documentation
- A great people manager and leader, motivating your team to reach and exceed goals
- Data-driven and comfortable with metrics and knowledgeable about data and reporting; familiar with concepts of Big Data, databases, data analytics, business intelligence, application middleware, data management and distributed systems.
- Able to build and sustain collaborative working relationships within and across teams
- Proactive and positive. A team player who is willing to jump in to a fast-paced startup and work to improve processes
#LI-SR1#LI-Remote
More About AlationOur founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Sta Job Specification
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