Mendix the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
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As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
As a Mendix
Technical Success Manager (TSM) in our APAC team, you will engage with our strategic enterprise customers. You will provide proactive guidance on the use of our software and leading comprehensive low-code platform. You will gain an understanding of the IT infrastructure, internal processes, business needs amp; drivers, and team members within these accounts. As a TSM, you will adapt your knowledge and support to each of our customers' environments, facilitate collaboration between teams within Mendix and the customer, and advocate on behalf of the customers' needs.
If you are a problem solver, have a well-rounded, broad IT/Development background, are inquisitive by nature and if you are driven to make your customers' successful, this may be the role for you!You’ll help our customers drive digital innovation by:
- Maintain a regular cadence with the customer to drive technical initiatives aligned to the predefined strategies
- Provides custodian of technical guidance/direction with respect to the Mendix platform
- Maintains a strong technical relationship with CIO and/or technical champion
- Define, document, and work on proactive strategies supported by the Customer Success / Expert Services / Research and Development team to drive adoption and expansion
- Own the customer's technology mapping as it relates to human resources, processes, and tools
- Proactively build relationships with customers to achieve loyalty
- Collaborate cross-functionally with internal groups (Presales, Sales, Support, Customer Success, Ramp;D/Product, Professional Services)
- Liaise with Ramp;D to drive platform enhancements to drive adoption and/or expansions
- Stay up-to-date and be able to judiciously report on roadmap and strategies; especially those pertinent to defined customer base
- Learn the platform, best practices, and stay updated on the latest releases and capabilities
- Provide guidance to CSMs on how to best direct technical issues
Requirements:
- 7+ years of diverse SaaS based experience including, but not limited to development, consulting, pre-sales, engineering, etc
- Well versed in complex application architecture, aPaaS, PaaS and cloud technologies
- Ability to manage and grow enterprise customer relationships
- Passionate about building long term and lasting relationships
- A strong communicator with excellent attention to detail
- Outstanding written and verbal communication skills - ability to present and communicate to senior customer stakeholders
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Ability to manage in a heavily matrixed environment
If you see a job description and think, I’d be perfect for that but your experience doesn’t align perfectly with the qualifications don’t let that hold you back. We’re always eager to hire talented, passionate candidates so give it a try and apply.Equal Employment Opportunity StatementMendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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