PC Support Administrator
A2MAC1, India
Job Description
JOB DESCRIPTION Date: 24/02/2024
JOB TITLE
Department
REPORTING LINE(S)
LOCATION
PC Support Administrator
Technologies Group
Direct line: Workplace Support Team Leader
Chennai
MISSION
The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.
TASKS amp; RESPONSABILITIES
· Provide IT support to internal users
· Manage company network accesses and Active Directory according to security policies
· Manage new starters and leavers IT process
· Installs, adapts workstations to the user, operates the connections of the network elements.
· Integrates smartphones and tablets and communication systems into the company's information system.
· Integrates, operates and supports office copiers and printing systems
· Setup, operates and supports meeting rooms communication solutions
· Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)
· Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.
· Detects and removes viruses, ensures the backup of computer data.
· Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.
· Manage IT Purchasing process for on time supply of IT equipment and software
· Participates in the deployment of the company's messaging and collaborative system and trains users as required.
· Assists remotely or on site, in order to solve user’s incidents (hardware or software) as soon as possible, within agreed SLAs.
· Keep a permanent technological watch on workplace digital environment.
· Automate daily tasks such as system or software installations, security updates
· Monitor and manage technical alerts, ensuring proper escalation as needed
· Write technical and support documentation
· Apply and enforce security policies
PROFILE REQUIRED
Must have
· Professional English.
· Expertise in :
• Windows Professional, IOS, Android
• Active Directory and Azure AD
• Office 365
· Knowledge in :
• Windows server and powershell
• Networking
• Supplier management
· Team Player attitude
· Knowledge of various IT and business functions
· Capacity to work with an agile methodology.
· Great interpersonal, problem-solving, analytical, and research skills.
Nice-to-have
· Knowledge in MacOS
· Experience in automotive or industrial business.
· Professional French or German or Chinese.
Skills amp; Abilities
· Solid Windows technical background.
· Service oriented approach
· Knowledge of basics ITIL, project management methodologies
· Knowledge of basics of IT security and networking
· Good written and verbal communication skills
· Innovative thinking
· Can do attitude
IT Suppliers management experience