EAII Advisors Associate IT
Evidence Action, India
Job Description
This position is with EAII Advisors, Evidence Action's technical partner in India.
Position Overview
Job Title: Associate, IT
Employment Status:Full Time
Position Location: New Delhi
EAII invites applications for the position of Associate, IT in New Delhi.
About the position:
The Associate IT will report to Senior Officer, IT at the Delhi Office and play a crucial role in supporting the technology infrastructure and ensuring the smooth operation of IT systems within the organization. S/he will be required to work with EAII IT lead and Evidence Action Global IT team to provide technical assistance, resolve issues, and contribute to the overall efficiency and effectiveness of the IT department.
Roles amp; Responsibilities of the position
Desktop and Network Support:
- Provide basic desktop support (Software amp; Hardware).
- Support remote users via remote access tools provided by Evidence Action Global IT team.
- Log all IT requests in the helpdesk ticketing system and resolve issues according to the SLA.
- Setup, upgrade, and manage Network infrastructure in accordance with Evidence Action’s standard network topology, which includes but is not limited to routers, firewalls, switches, wi-fi access points, servers, A/V systems, CCTV cameras, etc.
- Setup, install, maintain, and provide support for office printers, scanners, copiers, etc.
- Setup, install, maintain, and manage endpoint devices, including but not limited to laptops, desktops, tablets, smart phones, in accordance with EAII’s IT policy.
- Be the local subject matter expert on Windows operating systems, AWS/Azure, Microsoft Office and/or Office 365, Google Workspace, and Box.
- Troubleshoot Internet and IT related issues.
Access control:
- Enable and disable user access to various systems as directed by EAII IT lead.
- Enforce SSO or OAuth, and enrol users to self-service password reset as directed.
IT Service Management:
- Recommend and configure necessary hardware and software; implement minimum security requirements for usage of hardware, software and associated apps.
- Manage EAII’s IT inventory and keep up-to-date inventory records.
- Recommend, configure, and manager EAII’s AWS instance as directed by EAII’s IT lead.
- Support EAII IT lead to provide employee on-boarding and off-boarding in accordance with EAII’s IT Policy.
Product Evaluation and Implementation:
- Research, pilot, evaluate, and recommend various cloud-based SaaS (Software as a Service) and IaaS (Infrastructure as a Service) solutions as requested by Evidence Action Global IT team and EAII IT lead. The solution may include but not limited to AWS, Microsoft Azure, Microsoft Intune, Google MDM, etc.
Cyber Security:
- Work with Evidence Action Global IT team and EAII IT lead to implement NIST cyber security framework security controls.
- Strengthen EAII’s cybersecurity posture by deploying and maintaining agreed upon tools and techniques as directed by Evidence Action Global IT team.
- Respond and mitigate cyber incidents in accordance with Evidence Action’s Incident response policy.
- Develop, update, and manage cybersecurity related documentations as directed by EAII IT lead.
- Implement cybersecurity policies and procedures as directed by Evidence Action Global IT team.
- Conduct regular vulnerability scans in accordance with Evidence Action’s cybersecurity policy and deploy remedies as applies.
Disaster Recovery:
- Deploy, manage, and maintain disaster recovery system for EAII as directed by EAII IT lead.
Training
- Support EAII IT lead to train EAII staff on systems in use and IT policies and procedures.
Requirements
Essential Qualifications, Experience, and Competencies
Essential
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience
- Strong technical knowledge of computer hardware, software, networking, and operating systems.
- 3-5 years’ Experience with troubleshooting and providing technical support to end-users.
- Familiarity with network administration and security principles.
- Proficiency in installing, configuring, and maintaining computer systems and software.
- An experienced tech savvy professional with exposure of working on varied tech platforms including Microsoft Office/Google, cloud-based applications, virtual platforms etc.
- Willing to travel at least 30% o