· Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
· Acknowledging and resolving customer complaints amp; technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
· Explain and guide customers through product features and functionalities.
· Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
· Communicating, coordinating amp; collaborating with team members and colleagues to provide customers with best possible solution to their problem.
· Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience.
· Stay focused on the quality by ensuring consistency and adherence to high standards.
· Maintain our reputation as a company that offers excellent customer service on every interaction with the customer.
Requirements
Skills Required
· Proficient with English and have good written amp; verbal communication skills.
· Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo amp; PC.
· Good technical skills on PC and networking in general.
· Familiarity with Microsoft Office and other accompanying software amp; applications such as system security, drivers etc.
· Passion for gaming amp; experience with game playing in various genres, both online and offline will be an advantage.
· Must possess logical, reasoning, and problem-solving skills.
· Flexibility amp; availability for rotational shifts and week offs to cover hours of operations.
Benefits
What we offer
Who we are
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is to make every gamer's experience as perfect as possible. We’re dedicated to helping your players because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for nearly three decades, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. Therefore, we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
Website Links:
1518 Studios - Home
PTW | Leading QA, Localization amp; Player Support Company