Senior Backend Engineer- Ticketing Systems
Avoma, Inc., India

As a Senior Software Engineer, you will be directly responsible for the experience our clients have on the platform by designing, building, and maintaining the server-side of Avoma. This is an exciting opportunity for those who are curious, diligent, and want to learn and develop their professional skills within a fast-growing start-up. As an early team member, we will work together to create the building blocks for our development strategy and set up the foundations and processes for future Software Engineers at Avoma.

We are seeking a skilled Backend Engineer to join our team, focusing on the development of ticketing system integrations. As a Backend Engineer, you will play a vital role in enhancing and optimizing our system's connectivity with ticketing platforms such as ClickUp, Jira, HubSpot Service Hub, Monday, Freshworks, etc. The ideal candidate will have a strong background in Python and Django, along with expertise in third-party API integrations, webhooks, OAuth, and batch synchronization processes.

Requirements

• Ticketing System Integration Development:
• Design, develop, and maintain seamless integrations with ticketing systems, including ClickUp, Jira, HubSpot Service Hub, Monday, Freshworks, etc.
• Implement features that enhance the communication and data exchange between our system and ticketing databases.
• Python and Django Development:
• Utilize your proficiency in Python and Django to build robust and scalable backend solutions.
• Collaborate with cross-functional teams to integrate ticketing system functionalities into our applications.
• Third-Party API Integrations:
• Integrate with third-party APIs to extend the functionality of our system and provide a comprehensive ticketing experience.
• Stay abreast of API updates and industry best practices for efficient and reliable integrations.
• Webhooks Integration:
• Develop and implement webhook endpoints for real-time communication between our system and ticketing platforms.
• Ensure the security and reliability of webhook processes for instantaneous data updates.
• OAuth Authentication:
• Implement OAuth authentication protocols to securely connect our system with ticketing platforms.
• Troubleshoot and resolve authentication-related issues to ensure a secure and smooth user experience.
• Batch Sync Processes:
• Design and implement batch synchronization processes for efficient and scheduled data transfers.
• Optimize batch sync processes to handle large datasets while maintaining system performance.
• Code Review and Optimization:
• Conduct code reviews to ensure compliance with coding standards, best practices, and security guidelines.
• Identify areas for optimization and implement performance improvements in integration processes.
• Documentation:
• Create comprehensive documentation for ticketing system integrations, including setup instructions, troubleshooting guides, and API documentation.
• Maintain up-to-date documentation to assist other team members and stakeholders.
• Collaboration:
• Collaborate with front-end developers, product managers, and quality assurance teams to deliver high-quality, integrated solutions.
• Participate in sprint planning, stand-ups, and other agile development activities.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 4+ years of experience as a Backend Engineer, amp; at least 1 year focusing on ticketing system integrations.
• Strong proficiency in Python and Django web frameworks.
• In-depth understanding of third-party API integrations, webhooks, OAuth, and batch synchronization processes.
• Experience working with ticketing systems such as ClickUp, Jira, HubSpot Service Hub, Monday, Freshworks, etc
• Solid understanding of database systems and data synchronization processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Benefits

• What you get from Avoma (Benefits)
• A transparent salary structure
• Senior Salary Range: 2,600,000 - 3,500,000 Depending on Experience.
• 15 days of PTO annually on top of company holidays
• Employee Stock Options Program

Job Rewards and Benefits