Senior Consultant - Technical Business Analyst
Acrotrend, India
Job Description
Role: Senior Consultant - Technical Business Analyst
Location: Office in Navi Mumbai (with frequent travels as required)
Travel: Wherever the client is!
Experience: 8 -12 Years
Remuneration: Commensurate with your experience
Acrotrend is a part of the NowVertical Group Inc. (NOW) family of companies. NOW is a publicly listed company on the TSXV. We are a growing team, with operations in multiple countries. NOW’s technology and services serve as the foundation of our client’s digital transformations, working with our deep vertical expertise to create next-generation Vertical Intelligence (VI) solutions in the industry.
Acrotrend is a hands-on customer insight and analytics consultancy trusted by leading brands such as RX, GSK, The Economist, Informa, Nuffield Health, Cancer Research UK, Sky, Disney and others to help acquire more customers, retain them and increase Customer Lifetime Value (CLTV).
Acrotrend works across the whole end-to-end customer journey to diagnose why customers are churning and devise a bespoke roadmap to deliver predictive visibility and actionable insights using best-in-class technologies for Data Engineering and AI to retain them.
In 2021 Acrotrend was awarded ‘Silver’ rating in the Financial Times UK’s Leading Management Consultancies List. In 2022, Acrotrend bagged ‘Silver’ ratings in three categories - ‘Data Analytics amp; Big Data,’ ‘Internet, Media amp; Entertainment’ and ‘Sales amp; CRM’’, and a ‘Bronze’ rating in ‘Healthcare amp; Life Sciences’ to be positioned above some of the industry’s leading names.
Check out our website to understand what we do and how we work.
We are looking for a Senior Consultant - Technical Business Analyst who will join our team. They should be able to join as soon as possible.
Requirements
What you’ll do
- You will be a key member of our Consulting team, helping our clients improve business decisions and actions by linking customer data analytics to actionable recommendations.
- You will look to answer complex business and data questions with a passion for extracting actionable insights from data, structured thinking, and successfully collaborating across teams.
- You will own data and analytics requirements, design functional data models, KPI standardisations, and design the dashboards/report visualisations, plan and execute user acceptance tests, and user adoption of delivered customer insight solutions.
- You will collaborate with Acrotrend Technology and Delivery teams to build proof of concepts, demos, and working propositions to take to market, participating in pre-sales activities, including proposal workshops, Statement of Work (SoW), and presentations to clients.
- You will be expected to implement and oversee the quality of deliverables and effectively manage the Business Analysis team and day-to-day relationships to ensure exceptional performance.
- You will also help our clients understand and interpret customer behavioural trends and recommend actions that will overcome their business problems.
- You will be expected to build and contribute to value generation through building and enhancing solution accelerators, frameworks, and reusable methods to typical solution components.
You’ll do it using
- Tools and methodologies like Agile, Prioritisation techniques, etc., to elaborate the business requirements in use cases and solution features.
- Your expertise in analysing customer data from digital channels (e.g. website content/mobile apps/social media/web logs, etc.) along with transactional data sources (e.g. Salesforce CRM, E-commerce, Marketing Automation, Subscription Management, Registration systems, etc.) to derive customer insight and analytics.
- Your experience in delivering analytics and data management solutions on cloud-based platforms like AWS, Azure, Snowflake, etc.
- Expertise in understanding of delivering BI and customer analytics solutions involving heavy data lifting, customer analytics use cases like churn/retention/segmentation/LTV, and their application into marketing, sales, digital, and customer services functions.
- Working knowledge/understanding of customer analytics use cases, cloud data warehouses, data lakes and data marts, logical data models, SQL queries to analyse source data entities, ETL/ELT to deliver customer insights and analytics engagements.
- Ability to work independently and in ambiguous environments, influence others and lead teams focused on specific objectives across multiple work streams of large projects.
- Experience in leading presentations and playback sessions to present findings in a simple and clear manner.
- Experienc