Our mission at Woolf is to make higher education more accessible and ensure that it is globally transferable. Woolf is the first global, collegiate higher education institution that lets qualified organizations join as member colleges and offer accredited degrees.
Our software helps colleges meet and maintain regulatory and quality standards managing everything from course creation to degree issuance. Like the member colleges at the University of Oxford or Delhi University, Woolf’s colleges have the benefit of being a part of a major higher education institution, while staying independent.
Our colleges include upGrad, Scaler Neovarsity, AlmaBetter, and others.Our Team
We are a globally distributed, fully remote team with a bias for action. Our team is mission-aligned, high EQ/low ego, and committed to excellence. Our investor group includes First Round Capital (who also led the investment for Notion, Roblox, Uber, and Square), Connect Ventures, IOVC, All Access Fund, and Tribe Capital.About the Role
Working closely with the VP of Customer Operations, you will be responsible for ensuring client satisfaction, from onboarding to product adoption, and from maintaining compliance with accreditation regulations to proactive issue resolution.
The ideal Customer Operations Specialist is excited to be part of a fast-growing startup and understands that this role is not merely a customer service position. You will help design creative solutions for our enterprise customers' issues and support management of our content calendar.
Working closely with the Accreditation, Tech, and executive teams, your operational strength will be crucial in juggling multiple projects supporting the success of our customer operations function, identifying risks before they become issues, and ensuring long-term account health. This role is for those who thrive in fast-paced, intellectually rigorous settings, and who are adept at turning challenges into opportunities for customer success. If you are experienced in customer and marketing operations and are seeking a career move to work for a high-growth, western startup, this role may be a good fit for you.Key Responsibilities
What Makes You Stand Out