Note! Apply link will take you to an external website.
Senior Associate - Operations
Kaleyra, India
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Nov 3, 2023
Last Date
Dec 3, 2023
Location(s)
Job Description
Who can Apply:
- Strong communication skills in English (sense of humor and wit is mandatory, not optional)
- Data driven analytical mindset (No excel, no interview.), to analyze customers growth and helping with the same strategically implementing our application.
- Love learning about new technology and find ways to tweak what we have, to get the maximum juice out of it.
- Desire to learn new developments in technology and help customers strategically implement the same
- Organized, multi-tasker, who loves working with short deadlines. Basically, trying to keep up with all the tasks assigned and taking on more.
- Available to work on weekends and okay working beyond the stereotypical office hours, to make sure work gets done.
- Educate customers on Kaleyra’s product, capabilities, and best practices to simplify adoption and align expectations
What they would be doing:
- Work directly with the Sales Team and Customer to get an understanding of the customers requirements, help resolve issues and ad-hoc queries that they may come up with regarding the application within the stipulated SLA for that issue or query.
- Ensure customer satisfaction is maintained with the application and provide feedback to the Product Manager whenever there is a scope of improvement, to improve the customer experience.
- Analysis of customer feedbacks regarding the application on a monthly basis, to help in decision making process for application-level changes.
- Keep track of customers requests and queries, the progress of the same and provide realistic timelines for the same while coordinating with internal teams
- Analyze Key Account trends and provide the suggestions to various teams to help overall growth of customers as well as Kaleyra business.
- Analyze clients level applications and help them build successful integrations by working closely with the client's technical team.
- Understanding requirements provided by clients and helping them with application layer setup and fulfilling their requirements.
- Record customer implementation needs, requests, and questions and discuss them with product stakeholders and have them addressed.
- Ensuring customers receive superior service by Collaborate with the sales, finance, and engineering teams
- Develop a deep understanding of customers' business and operational objectives
Job Specification
Kaleyra
Information Technology and Services - Milan, Italy