TBot Systems, a global system integrator specializing in end-to-end IT Infrastructure Solutions, is seeking a Support Engineer L3 to join our dynamic team in the Information Technology and Services industry. As a Support Engineer L3, you will have the opportunity to provide advanced technical support to our enterprise customers, ensuring seamless IT operations and customer satisfaction. Your expertise will play a vital role in driving the success and growth of our clients' organizations.
At TBot Systems, we are committed to bridging the gap between businesses and their evolving IT needs. Our tailored IT solutions are designed to meet specific business requirements, empowering our customers with cutting-edge technology while ensuring affordability. As a trusted partner, we collaborate with leading IT Original Equipment Manufacturers (OEMs) such as Veritas, HPE, Microsoft, Apple, Dell, and many others. Our diverse range of offerings covers various aspects of IT infrastructure, including server, storage, and networking solutions, enterprise backup management, cloud computing, virtualization, and software licenses.
Responsibilities
- Provide advanced technical support to enterprise customers, troubleshooting and resolving complex issues related to hardware, software, and network infrastructure.
- Collaborate closely with cross-functional teams to identify and resolve technical issues in a timely manner, ensuring minimal downtime for customers.
- Participate in on-call rotation to provide after-hours support and respond to escalated incidents, ensuring high-quality customer service.
- Proactively monitor and maintain customer systems to identify potential issues and recommend improvements for optimal performance and reliability.
- Conduct root cause analysis for recurring incidents and implement preventive measures to minimize future occurrences.
- Document technical solutions, configurations, and processes to contribute to the knowledge base and ensure efficient support and troubleshooting.
- Keep abreast of emerging technologies, industry trends, and best practices to provide innovative solutions and enhance customer experience.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support roles, preferably in the IT infrastructure domain.
- In-depth knowledge of hardware, software, and network troubleshooting principles and methodologies.
- Strong understanding of enterprise-level IT infrastructure components, including servers, storage systems, and network devices.
- Proficient in scripting languages such as Python, PowerShell, or Bash.
- Experience with virtualization technologies such as VMware, Hyper-V, or KVM.
- Excellent problem-solving skills with the ability to analyze and resolve complex technical issues.
- Effective communication and interpersonal skills to collaborate with cross-functional teams and interact with customers.
Benefits
- Private Health Insurance
- Training amp; Development
- Performance Bonus