FPA Manager, Customer Success
Birdeye, India
Job Description
Why Birdeye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
What You'll Do
Birdeye is looking for a driven finance professional to play a key role in reporting and planning activities in addition to providing key analytics in support of Birdeye’s global Customer Success, sales and post-sales organization. The role will be responsible for collecting, validating, analyzing, and communicating financial and operational data to drive key business decisions and efficiency in growing our global Customer Success team.
Responsibilities
- Manage the annual financial and operational budget and the quarterly and monthly financial forecasts for the sales and post-sales organizations
- Support the Customer Success and Onboarding functions with financials and key business metrics, including ratio of customers per headcount, customer retention and renewal rates, and product adoption
- Develop and maintain financial models to track and analyze investment priorities and evaluate potential alternatives and their impact on the company's overall performance.
- Perform actual vs. budget variance analysis and identify any risks or opportunities associated with reported financial data; provide monthly expense, capital, and headcount forecasts.
- Design and deliver robust and scalable reporting methodology where you can quickly synthesize information, structure a concise, clear presentation of findings to an executive audience
Requirements
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.Sst