Deputy Manager - Customer Success (8 Month - Contract)
Sinch, India
Job Description
We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 4000 employees in more than 50 countries with one of our engineering hub at Noida location.
Our APIs and platform deal with over 145 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Deputy Manager - Customer Success at its Bangalore (India) location.
Are you up for the challenge?
Requirements
Looking for a professional with 1-3 years of relevant experience ongoing technical relationships with large enterprise clients. The resource will provide unrivaled product knowledge and proven skills to help customer streamline deployment and improve operations of Sinch India's solution/products.
Key result areas:
- Eagerness and ability to understand client needs and modify customer handling process in order to improve CSAT.
- Provide regular updates to the stake holders. A key measurement will be churn, and account growth.
- Single point of technical contact who can address ad-hoc technical queries, streamline overall operations, and suggest best practices and coordination of issue management and problem resolution.
- Work closely with engineering and sales team to understand and close issues/cases/requirements
- Willing to meet client, on monthly basis and when required.
Who are you:
- Good Communication skills, Relationship building skills
- Presenting product information, addressing customer issues and helping the sales team with upsells
- Active listening, Customer service, Time management, Problem solving.
- Help company achieve higher customer satisfaction ratings through processes, data-driven reports and campaigns that maximize the value customers derive from our products.
- We are looking for a person who is proactive and not only reactive
- Drive monthly meetings internally and at the client end
- SPOC for your set of assigned clients and act as customer voice in the company.
- Some amount of Technical knowledge of how API works
- Experience of 1-3 years in customer success/service roles is preferred
- This is a contract position for 8months where you directly work for Sinch
Are you ready? Join us on our journey!
Benefits
- Private Health Insurance
- Training amp; Development