Product Owner - API Support
Etraveli Group, India
Job Description
Who we are
About Tripstack
We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don’t traditionally work together. We take our customers from point A to B via C, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest in the travel industry. We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We’re big enough to give our teams support but small enough that every person makes a difference. There are plenty of challenges to champion.
Position Summary
As the Product Owner for API Support at TripStack, you will be responsible for the day-to-day support and optimization ofAPIconnections delivered into production. You will report to the Sr. Product Manager (API) and work with stakeholders, clients and scrum teams to ensure all integrations meet quality and production up-time standards and that highly optimized content is being delivered to OTA clients.
Responsibilities
- Establish product requirements, set priorities and user expectations with scrum teams
- Attend all agile ceremonies as the product API Support SME
- Complete first level investigations of customer requests and internal queries opened through JIRA service desk, adhering to predefined SLAs
- Open, follow-up and resolve airline related queries using 3rd party ticketing systems
- Translate requirements into well articulated EPICs and stories for technical teams
- Determine acceptance criteria and work with QA to build test cases
- Own KPI monitoring and reporting:, bookability, profitability and uptime
- Keep technical teams accountable towards delivery targets
- Report on team output and continuously optimize processes to ensure optimal productivity
- Forge strong relationships with clients, airlines and consolidator partners attending regular check-in meetings with a focus of growing collective partnerships
- Document and continually optimize API incident management processes
- Find unique ways to optimize API content to increase sales and revenue
- Monitor traffic/sales received from clients always questioning deviations or discrepancies
Requirements
- 4+ years of well-rounded product experience in a similar role
- Bachelor's degree in computer science [preferred]
- Travel industry experience in flights [an asset]
- Strategic thinker with critical decision making skills
- Output and delivery driven; experience working under pressure in a fast-paced role with significant context switching
- Resilience and ability to work with a level of ambiguity
- Passion for problem solving, outside-of-the-box-thinking and root cause analysis
- Leadership skills - ability to bring teams together for a common purpose
- The ability to dig in deep finding balance between user needs and business goals while questioning and validating assumptions along the way
- Strong experience in data-backed decision making
- Project Management experience [an asset]
- Exceptional communication skills
- Highly accountable
- Team player
What it takes to succeed here
Ambition and dedication to make a difference and change the way people travel; Where we always play to each other's strength in a high performing team reaching for our common goal. We hold ourselves to the highest expectations, and move with a sense of urgency and hold ourselves accountable and win by staying true to what we believe in.
What we offer
We offer an opportunity to work with a dynamic and growing team composed of high caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!