IT Support Analyst
BreachLock, India

• Addressing user tickets regarding hardware, software, and networking
• Walking customers through installing applications and computers peripherals
• Asking targeted questions to diagnose problems.
• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Follow up with users to ensure their systems are functional.
• Report user feedback and potential product requests
• Help create technical documentation and manuals.

About BreachLock

BreachLock is a remote first security startup that offers a unique SaaS platform delivering on-demand, continuous, and scalable security testing suitable for modern cloud and DevOps powered businesses. BreachLock is also World’s first full stack PTaaS powered by Certified Hackers and AI. We are a young and international startup with offices in Amsterdam, New York, London and New Delhi.

Some of our achievements include:

• Featured in Gartner HypeCycle as top 8 PTaaS Vendor Globally in 2021 and 2022
• One of the fastest-growing SaaS companies in Cyber Security.
• HOT 150 Cybersecurity companies 2021 - Cybersecurity Ventures.
• Cyber Security Innovator for Analysis and Testing category 2019 SC Magazine.
• Top 10 Vulnerability Management Solution for 2019 Enterprise Security Magazine.
• Most promising Cyber Security startup 2019 CIO Review.
• Cyber Security Innovator for the year 2019 Mirror Review.

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills
• Solution-oriented attitude

Benefits

• Opportunity to join and grow in a passionate, rapidly expanding industry
• Competitive compensation
• You will be working alongside international experts
• Strong career prospects in an early-stage startup

Job Rewards and Benefits