Problem and Incident Consultant
Civica UK Ltd, India
Job Description
With over?30 years?of sector experience, we’re committed to putting people first and continually improving outcomes for citizens.
We are building on over?22 years?of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over?90 million?worldwide.
Our strength comes from our continuous investment in our people, culture and commitment to improving outcomes for citizens.
We take great pride in our exceptional team and our genuine culture that has shared ethos with the public sector we want to make the lives of citizens, better.
We look for the people who share our values of Knowledge, Integrity and Action.
What does it take to become a Civican?
About role:
Exciting opportunity for a Problem amp; Incident Consultant to be part of our integral team and be responsible for identifying, developing, and implementing process improvement initiatives that enhance efficiency, productivity, and quality.
Aside from your ability to analyse and improve business problems, you’ll come with exceptional stakeholder management skills and have worked on delivering multiple concurrent projects whilst dealing with various technical teams.
Requirements
Skills and experience
- We are looking for a Problem amp; Incident Consultant with experience amp; commitment to work in a fast-paced environment.
- Excellent and proven ability to influence stakeholders and build strong relationships.
- At least 5 years of experience working in ITIL environment and ITIL framework is mandatory.
- Experience in the practical application of incident management and change management
- Demonstrative of customer service qualities
- Excellent data analytics skills and Commercial judgement
- Strong documentation and intermediate to advanced experience with Microsoft Office applications
- Enthusiasm, curiosity, and a thirst for creating and developing new solution
A day in the life
- Continuous development and improvement of processes and act as subject matter expert to provide guidance and training to teams
- Work closely with different business units
- Participate in the Risk Management framework
- Analysing service and performance data to identify areas where transformation is required
- Execute defined service delivery activities within the scope of the processes and procedures
Benefits
We know that when our people are happy they will work better and have greater work satisfaction. Civica India has been awarded and certified as "A Great Place to work" for 2nd time in row this year.
So here at Civica, we look after you. Here’s what you can expect:
Career opportunities we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
We’re all different and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
Focus on learning there are heaps of opportunities to enable you to grow and be your best.
Medical Insurance - Medical Insurance for yourself and your immediate family member
Appreciation and Rewards- Civica provides Milestone Rewards as a loyalty award for employees who have completed certain number of years with us. We also give CSTARS and Praises every month to our top performers.
Affinity Groups India - Our Affinity groups are being formed to take care of our employee wellbeing and their overall welfare.
Apply for this job - Become part of something special
Do you see yourself in this role?
If so, then we would love to hear from you.