Executive - Technical Support
Sinch, India
Job Description
We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (CPaas) provider the connector between the two through our messaging, voice, and video solutions. By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location.
Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for an Executive Technical Support at its Noida (India) location.
As our new ROLE, you will:
- Maintains customer relationship by responding to inquiries, documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Improves quality service by recommending improved processes, identifying new product and service applications.
- Accomplishes customer service and organization mission by completing related results as needed.
Eligibility Criteria:
In order to contribute to this role you have:
- Should be a B.Tech from a recognised institute.
- Min 1 to 2 years of experience in technical support role
- Have experience of working in a 24 x 7 rotational shift role.
- Strong communication and interpersonal skills.
- Teamwork skills with a problem-solving attitude.
- This is a work from office role based at our corporate head office (Sector 132, Noida).
Big plus!
- Experience in CRM.
Are you ready? Join us on our journey!
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.
Benefits
- Private Health Insurance
- Paid Time Off
- Training amp; Development