Job Description
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.
DescriptionThe Application Integration (AI) Architect’s role is to plan, coordinate, architect, and supervise all activities related to the integration of software programs, applications, and third-party solutions as required to meet the business requirements of the organization. This individual is also responsible for developing and maintaining an application integration architecture blueprint for the organization. This individual will oversee testing of the interoperability of application modules under development by in-house software development teams; commercial off-the-shelf software deployed in the organization; and with external third parties as necessary. Proven communication skills, problem-solving skills, and knowledge of integration best practices are critical to successful performance in this role. ResponsibilitiesStrategy amp; Planning· Develop and maintain an integration architecture blueprint for the organization.· Orchestrate integration projects and corresponding strategies between business units and development teams.· Plan, execute, and manage the integration of new applications into existing systems and software throughout the enterprise.· Plan, execute, and manage the integration of new application integration technology into the existing AI environment.· Ensure that integration projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.· Ensure that integration planning and practices are aligned with strategic business goals and the company’s overall strategic vision.· Develop standards and processes to support and facilitate integration projects and initiatives.Acquisition amp; Deployment· Research and make recommendations on integration products and services in support of procurement and development efforts.· Collaborate with analysts, designers, and system owners in the testing of newly-integrated software programs and applications.· Lead integration testing phase of software and applications under development in order to identify and remedy potential problem areas.· Liaise with software developers and engineers to address issues in program logic and the interoperability of new applications with existing systems software.· Build relationships with software development and engineering teams to gain an understanding of application architectures and required functionality.· Build relationships with vendors of application software deployed in the organization’s IT environment to learn about and provide feedback on their technical integration capabilities.
Operational Management· Ensure the collection and coherent interpretation of the various business processes affected by integration efforts.· Work diligently to enhance or improve business processes via integration or, as necessary, minimize the impact of integration on those processes.· Evaluate results of integration projects, then report and make recommendations based on findings.· Where necessary, provide guidance to junior members of the team.Position RequirementsFormal Education amp; Certification· Four-year college diploma or university degree in computer science or computer engineering, and/or [] years equivalent work experience.·
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