Sr. Executive - Technical Support
Sinch, India
Job Description
We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location.
Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Technical Support talent at its Chennai (India) location.
As a Technical Support resource, you will develop relationship with customer by resolving their quires related to product/application.
As our new ROLE, you will:
- Maintains customer relationship by responding to inquiries, documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Improves quality service by recommending improved processes, identifying new product and service applications.
- Accomplishes customer service and organization mission by completing related results as needed.
- This role is based at our Chennai office and this is a work from office opportunity.
Who are you?
In order to contribute to this role you have:
- 3 to 5 years of experience in technical support or a related field
- Strong communication and interpersonal skills.
- Teamwork skills with a problem-solving attitude.
Big plus!
- Experience in CRM.
Are you ready? Apply and join us on our journey!
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.
Benefits
- Private Health Insurance
- Paid Time Off
- Training amp; Development