Customer Service Jobs in Pune, Latest Customer Service Jobs in Pune

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Googl

Responsibilities:Assist customers through Helpshift’s onboarding process end-to-end, from discovery through go-live.Work side-by-side with customers to design, build, and deploy basic integration and workflows involving AI amp; Bots.Monitors KPIs throughout the free trial and self service onboarding experience to ensure a smooth set up experience that leads to faster time to value.Identify and Propose improvements to standard Helpshift implementation processes.Become an expert at using Helpshift

Set targets for all other agents to meetSchedule and organize shift patterns for other team members to ensure that customers are never left unattended toUnderstand all organization’s products, services, procedures and guidelines and communicate same to all team membersMonitor all correspondences to ensure that due procedures and quality standards are strictly adhered toFacilitate and organize training session for all agents and participate in recruitment of new agentsRecommend and purchase gadge

Helpshift bridges the disconnect between conventional customer service channels such as email and phone support and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Coupons.com and hundreds of other leading brands use the H

You’ll be the professional face of Helpshift for our customers when they need Technical Support communicating directly with customers who are Admins and Developers from SMB to Fortune 500 companies.You will offer expert guidance on subjects ranging from Dashboard training to the investigation of SDK integration issues.You will conscientiously manage your queue of support issues and respond to new customer submissions.You will familiarise yourself with current features or bugs and file new ticket

Lead customers through Helpshift’s onboarding process end-to-end, from discovery through go-liveWork side-by-side with customers to design, build, and deploy enterprise software.Establish partnerships and strategic relationships with contacts at our biggest brandsAnalyze and audit existing Helpshift implementations for the purpose of making improvementsBecome an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functio

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Googl

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Googl

Etraveli Groupis the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Googl

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate amp; Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Googl

· Deliver timely, accurate and respectful answers to customers’ questions and issues· Utilize the internal ticketing system to log all requests and activities· Take ownership of Customer Service incidents and work to successfully resolve them· Escalate issues as needed· Other duties assignedRequirements · Excellent written and spoken English communication skills· Preferably with customer service experience in a BPO/call center setting· Ability to quickly learn customer service-based tools and t

About UsAvoma was founded with the belief that all of us have a love-and-hate relationship with meetings. When meetings are run effectively, people collaborate on great ideas, achieve alignment and ultimately make faster progress on their desired goals. But when meetings are run poorly, valuable time is wasted, information discussed is lost and scattered across multiple tools, desired goals are not achieved, and in the end, people blame each other. The reality is, a majority of meetings are sti

Under the supervision of the Team Lead, the Senior Agent / Shift Lead will supervise and advise about more complex aspects of the customer support agent role. The Senior Agent / Shift Lead will act as an intermediary during communications between agents and their hierarchic superiors. The Senior Agent / Shift Lead is an expert in customer support and is autonomous in its work. When the workload requires it, the Team Lead can rely on the Senior Agent / Shift Lead to assist in different management

- Set targets for all other agents to meet - Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to - Understand all organization’s products, services, procedures and guidelines and communicate same to all team members - Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to - Facilitate and organize training session for all agents and participate in recruitment of new agents - Reco

· Deliver timely, accurate and respectful answers to customers’ questions and issues· Utilize the internal ticketing system to log all requests and activities· Take ownership of Customer Service incidents and work to successfully resolve them· Escalate issues as needed· Other duties assignedRequirements · Excellent written and spoken English communication skills· Preferably with customer service experience in a BPO/call center setting· Ability to quickly learn customer service-based tools and t

- Set targets for all other agents to meet - Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to - Understand all organization’s products, services, procedures and guidelines and communicate same to all team members - Monitor all correspondences to ensure that due procedures and quality standards are strictly adhered to - Facilitate and organize training session for all agents and participate in recruitment of new agents - Reco

Biolinx Labsystem Pvt Ltd is a leading provider of medical devices and services, delivering groundbreaking solutions to help healthcare professionals improve patient outcomes. We are currently seeking a skilled Field Service Technician to join our team and support our mission of providing world-class customer service. As a Field Service Technician, you will be responsible for installing, repairing, and maintaining our medical equipment, while ensuring a high degree of customer satisfaction. This

As part of the Professional Services team, the Integration Services Analyst is responsible for working closely with the customer and internal teams to ensure data integrity within a Saas environment. This position utilizes skills in data mining, data analysis, and data manipulation against large-scale datasets. You must be able to understand business scenarios, analyze, interpret and communicate findings to all levels of the organization. Additional tasks would include performing data analysis a

Title: Support Specialist OverviewAs a Support Specialist at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space. This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products.Responsibilities- Provide custome